Effective Date: January 1, 2025
Last Updated: January 1, 2025
Welcome to AI Front Desk
("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our AI-powered voice assistant, call handling, appointment scheduling, and related services ("Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, you may not use our Services.
To use our Services, you must:
Be at least18 years old or have legal capacity to enter into a contract. If using on behalf of a business, ensure compliance with all applicable laws (e.g., HIPAA, PIPEDA).
AI Front Desk provides:
✅ AI-powered call answering & customer support
✅ Appointment scheduling & reminders
✅ Call analytics & reporting
⚠ We do not:
Provide medical advice, diagnose conditions, or access electronic medical records (unless explicitly integrated under HIPAA, PIPEDA compliance).
Guarantee uninterrupted or error-free service.
By using our Services, you agree to:
✔ Provide accurate and lawful information.
✔ Use the Services only for their intended business purposes
.
❌ Not use the Services for illegal, fraudulent, or malicious activities.
✔ Comply with all privacy laws (e.g., HIPAA, PIPEDA, CCPA).
We adhere to strict privacy laws, including:
Canada: PIPEDA, PIPA
U.S.:HIPAA (if applicable), CCPA
GDPR(for EU users)
🔒 We do not store or share sensitive health data without consent.
For details, see our
Privacy Policy
.
Fees are billed monthly or annually(as per your plan).
Payment is processed via secure third-party providers(e.g., Stripe, PayPal).
No refunds for prepaid subscriptions (unless required by law).
Failure to pay may result in service suspension or termination.
Our AI operates on predefined automation and is not a human replacement.
We are not liable for:
Miscommunication or scheduling errors.
Service interruptions due to technical issues.
No guarantees of 100% uptime or accuracy.
Our Services may integrate with:
Booking systems (e.g., Calendly, Google Calendar)
CRMs (e.g., Salesforce, HubSpot)
Payment processors (e.g., Stripe, PayPal)
⚠ We are not responsible for third-party service issues. Review their terms separately.
We may
suspend or terminate your access if you:
Violate these Terms.
Engage in fraud or abuse.
Fail to pay fees.
You may cancel anytime by
.
To the maximum extent permitted by law, we are not liable for:
Indirect, incidental, or consequential damages.
Loss of profits, data, or business opportunities.
You agree to indemnify and hold harmless AI Front Desk from any claims arising from:
Misuse of our Services.
Violations of these Terms.
We may update these Terms. Continued use after changes = acceptance.
These Terms are governed by the laws of Alberta, Canada
. Disputes will be resolved in Calgary, AB courts
.
For questions, contact: