Last Updated:
February 14, 2025
Effective Date: January 1, 2025
AI Front Desk ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered answering service and visit our website.
By using our services, you agree to the collection and use of your information in accordance with this policy. This policy complies with applicable privacy laws, including:
Canada: Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and other provincial privacy laws. United States: Health Insurance Portability and Accountability Act (HIPAA, if applicable), California Consumer Privacy Act (CCPA), and other state and federal laws.
We may collect, use, store, and transfer the following types of personal and business-related data:
Name, email address, phone number, business address. Account details and login credentials (if applicable).
Business name, type, operating hours, and services.
Recordings, transcripts, and summaries of calls handled by our AI service.
IP address, device information, browser type, operating system. Cookies and analytics data related to website and platform usage.
Billing details, payment information, and transaction history.
Medical history, appointment details, prescriptions, and insurance details (for healthcare-related services).
We use your data for the following purposes:
To provide, maintain, and improve our AI answering service. To manage your account and customer relationship. To process transactions, send invoices, and provide customer support. To send administrative updates (e.g., changes to terms, policies).To enhance user experience and service efficiency. To comply with legal and regulatory obligations. To prevent fraud, unauthorized access, and security threats.
We may share your data only when necessary, including:
With third-party service providers who assist in secure data processing (under strict confidentiality agreements).With business partners or affiliates for service delivery. With government agencies or regulatory bodies when required by law (e.g., legal requests, court orders).
We do not sell or rent your personal information to third parties.
We implement strict security measures, including:
Encryption of data in transit and at rest. Access controls to restrict unauthorized access. Regular security audits to ensure compliance with privacy laws. Data retention policies aligned with legal requirements.
Depending on your jurisdiction, you may have the right to:
Access your personal data. Request corrections to inaccurate or incomplete information. Request deletion of your data (subject to legal obligations).Object to processing or restrict how we use your data. Opt out of marketing communications. File a complaint if you believe your privacy rights have been violated.
To exercise these rights, contact us at:
.
We retain personal data only as long as necessary for service delivery, legal compliance, or dispute resolution. Upon request, we will securely delete or anonymize your data.
Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.
We may update this policy periodically. Changes will be posted on our website with an updated "Last Updated" date.
For questions or concerns about this Privacy Policy, contact us at:
Email:
[email protected]
By using our services, you acknowledge that you have read and understood this Privacy Policy.